Question 1

What happens during the free strategy call?

Accepted Answer

A 30-minute conversation with a senior product strategist. We dig into your vision, surface the highest-risk assumptions, sketch a realistic scope, and give you honest next steps whether or not you work with us. It is a genuine consultation, not a sales pitch.

Question 2

Do I need detailed technical specs before we start?

Accepted Answer

No. Most of our best partnerships begin with a clear vision but no spec. We take your business goals and user needs and work backward to the right technical approach, so you avoid over-specifying features that do not serve your core idea.

Question 3

How quickly can we get started?

Accepted Answer

Most clients who book a call can start within about two weeks. Week one is a deep dive into your goals and success metrics, week two is architecture and sprint setup, and you typically see first working features in a staging environment by week three.

Question 4

How do you decide between Odoo, a custom app, or both?

Accepted Answer

We diagnose before we build. We map how your business actually runs, find where time and money leak, and recommend the simplest path that fits. Sometimes that is Odoo, sometimes a custom build, sometimes both, and sometimes a process change with no new software at all.

Question 5

Is Sprint19 the right fit for my business?

Accepted Answer

We are a strong fit if your team is working harder because the system is weak, you have outgrown spreadsheets and manual approvals, or you want help deciding what to build. We are not the right fit if you want to skip discovery or you are only shopping for the cheapest quote.

Question 6

What if my funding or budget situation changes mid-project?

Accepted Answer

We build flexible engagements because we understand business reality. If you raise or grow, we can scale up. If budget tightens, we prioritize core work and adjust scope while protecting quality. We have adapted with clients through many cycles, including an 11+ year partnership with SMS 360.

Question 7

How does your pricing compare to hiring a full-time team?

Accepted Answer

An equivalent in-house team (developers, QA, design, and project management) costs significantly more once you add salaries, benefits, recruitment, and management overhead. A managed Sprint19 team is productive immediately, and you avoid the cost and risk of hiring mistakes. We will walk you through specific numbers for your scope on the call.

Question 8

Do you work with equity or revenue-sharing?

Accepted Answer

Occasionally and selectively. Some engagements include an equity component when there is strong mutual upside and we believe we can add strategic value beyond development. Each arrangement is tailored to your situation.

Question 9

Are there hidden costs?

Accepted Answer

No. Our packages cover development, testing, project management, and standard integrations. The only extras are third-party services you choose, such as specific APIs, hosting, or premium tools, which we always flag and get approved in advance.

Question 10

What technologies do you specialize in?

Accepted Answer

Our core stack is Ruby and Ruby on Rails on the back end, with Flutter for cross-platform mobile and React with Next.js on the web. We also build in Python and WordPress, ship native iOS and Android when a project calls for it, and reach for Node.js, React Native, and Expo where they fit. Around that we run PostgreSQL, AWS and Google Cloud, third-party API integrations, and automated testing on every build. We choose the stack that fits your product, not our preferences.

Question 11

How do you keep code quality high at startup speed?

Accepted Answer

Quality comes from process, not rushing. A senior developer reviews every change before deployment, automated tests run on each commit, and we keep clear documentation so future hires can pick up the codebase. We build for both fast delivery and long-term maintainability.

Question 12

Can you integrate with our existing systems and third-party APIs?

Accepted Answer

Yes. Integration is one of our specialties, from payment processing and CRMs to analytics and industry-specific APIs. We test every integration point, build sensible fallbacks, and document everything for your team.

Question 13

What about scalability and performance as we grow?

Accepted Answer

We architect for scale from day one with database design that handles growth, caching, and horizontal scaling. Our performance work includes profiling, query optimization, CDN setup, and load testing before launch.

Question 14

How do you handle project management and communication?

Accepted Answer

Every engagement has a dedicated project manager, real-time Slack access, and weekly demos. You always know project status without having to chase it.

Question 15

What does the week-by-week process look like?

Accepted Answer

Week one is discovery of your vision, users, and metrics. Week two is architecture and sprint planning. From week three you see working features each week in staging, with a Friday progress report and a preview of the week ahead.

Question 16

How do you handle changes and pivots during development?

Accepted Answer

Pivots are normal. Our agile setup lets us rescope and change direction in days, not weeks, without starting from scratch.

Question 17

What does your QA process include?

Accepted Answer

Layered testing: automated unit tests during development, integration testing, user-acceptance testing, performance testing under load, and security testing. Web apps get cross-browser and cross-device checks, and mobile apps get platform-specific testing.

Question 18

How do you handle bugs and issues after launch?

Accepted Answer

Post-launch support is included. We fix issues caused by our code at no extra cost, monitor for problems so we often catch them before you do, and respond to critical issues in hours, not days.

Question 19

Do you provide ongoing support after the initial build?

Accepted Answer

Yes. Many clients continue with us on a monthly retainer for support, enhancements, and strategic guidance through multiple growth phases. Our longest partnership has run for more than 11 years.

Question 20

What if we want to bring development in-house later?

Accepted Answer

We support that fully. You own all the code from day one, and we provide documentation, architecture walkthroughs, and knowledge transfer for your new team. Many clients keep us on as a technical advisor afterward.

Question 21

Do you have experience in my industry?

Accepted Answer

Across 15+ years and hundreds of products on four continents, we have likely worked in your sector or one close to it. More importantly, we research your specific business model and users rather than applying a generic template.

Question 22

How do you handle compliance and regulatory requirements?

Accepted Answer

We have worked with requirements including HIPAA, PCI DSS, and GDPR. We learn your regulatory environment, implement appropriate security and data-handling measures, document for audits, and work with your legal and compliance teams.

Answers before your first call

Getting Started

Our Approach & Fit

Pricing & Engagement

Technical Approach

Process & Communication

Quality & Support

Experience

Let us answer them on a call