Delivery Guarantee
Your investment, protected
Enterprise-grade warranty coverage that protects your business objectives, not just delivery. We stand behind code quality, security, and the long-term success of what we build.
30-day warranty · Defined SLAs · Governed by your MSA
Deliverable warranty
30 days
from acceptance, included with every build
99.5%
API uptime, business hrs
2–8 hr
Critical response by tier
What your warranty covers
Code Quality & Functionality
- Custom software functions per specification
- Load times within 3 seconds
- Mobile responses within 200ms
- API uptime 99.5% during business hours
Security & Data Protection
- OWASP Top 10 vulnerability protection
- Secure authentication and data encryption
- Backup and recovery systems verified functional
User Experience & Interface
- Cross-browser consistency
- Responsive design compliance
- WCAG 2.1 accessibility standards
Integration & Third-Party Services
- API integrations function reliably
- Secure payment processing
- Analytics and notification delivery guaranteed
Coverage that scales with your engagement
Included with our MLP engagements. Longer engagements unlock faster response and deeper strategic support.
Standard
3-Month Engagement
- 30-day deliverable warranty
- 8-hour critical issue response
- Quarterly review sessions
Enhanced
6-Month Engagement
- Premium SLA coverage
- 4-hour critical issue response
- Bi-weekly consultations
Elite
12-Month Engagement
- 24/7 response capability
- 2-hour critical issue response
- Weekly strategic sessions
Simple, transparent resolution
Submit
Report the issue to our warranty team with the relevant details and context.
Triage
We acknowledge within your tier’s response window and assess severity.
Resolve
Fixes are validated in staging, then approved by you before production deployment.
Confirm
We confirm resolution and document the change for your records.
How we keep the standard high
- Code review before every deployment
- Automated testing and security audits
- 24/7 performance monitoring
- Comprehensive documentation provided
- Agile delivery; GDPR, CCPA, HIPAA & PCI DSS compliance-ready
- Scalable architecture by design
Exclusions
- Scope modifications and net-new features
- Third-party service outages
- Client-side code changes
- Force majeure events (warranty periods auto-extend)
After your warranty
Continue with a maintenance package, on-demand support, or ongoing strategic advisory. Maximum liability is limited to total fees paid; consequential damages are excluded, as set out in your Master Service Agreement.
Protected wherever you build
We provide support across North America, Europe, and Asia-Pacific with time-zone coordination. Tell us about your engagement and we’ll walk you through the right protection tier.
Talk About Coverage